Thanks, here are two more things you can try, in order of difficulty.
- Replace a file on disk
- Dive deeper into disabled network adapters.
Option 1 - Replace a file on disk
The error stems from our licencing software, and there’s a more recent version (5.0.0) that addresses this issue. You can try downloading this and replacing the equivalent files on your Ragdoll installation.
- TurboActivate-win-5.0.0.zip (562.0 KB)
Unzip this file, and place contained the .dll in your Ragdoll installation directory.
In my case, that would be:
C:\Users\alanjfs\Documents\maya\modules\Ragdoll-2024_05_07\shared\windows
It should overwrite the existing TurboActivate.dll file in there.
Option 2 - Deep Dive
To ensure you re-installed and/or disabled the network driver in question, try running this command from a PowerShell window and confirm you recognise them.
Get-NetAdapter
It should print out something like this.
Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Marvell 10G Ethernet connection 23 Not Present D4-5D-64-53-99-D7 0 bps
Ethernet 2 Intel(R) I211 Gigabit Network Connecti… 22 Not Present D4-5D-64-53-99-D6 0 bps
Bluetooth Network Connec… Bluetooth Device (Personal Area Networ… 17 Disconnected 4C-1D-96-70-F1-A6 3 Mbps
WiFi Intel(R) Wi-Fi 6 AX200 160MHz 15 Up 4C-1D-96-70-F1-A2 144.4 Mbps
vEthernet (WSL) Hyper-V Virtual Ethernet Adapter #2 50 Up 00-15-5D-56-AE-B8 10 Gbps
vEthernet (WiFi) Hyper-V Virtual Ethernet Adapter 44 Up 00-15-5D-C8-81-49 10 Gbps
You can ignore anything virtual and anything Bluetooth. In my case, there are 3 adapters, Marvell, Intel(R) I211 and Intel(R) Wi-Fi. I would ensure these are all enabled.
Let me know how you get along, and we’ll take it from there.